Welcome to
Sarah's Custom Crafts

All sales are final. 
Each piece is made-to-order, custom to you.  However, if an item arrives damaged or defective, please contact me immediately. 

Damages and issues ----
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items ----
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

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Unfortunately, I cannot accept returns on sale items or gift cards.

Refunds ----
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact me at sarahscustomcrafts795@gmail.com. If your return is accepted, I'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

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You can always contact me for any return question at sarahscustomcrafts795@gmail.com.